Creates an end-to-end Cloud Managed Services company with a comprehensive suite of Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), and Contact Center as a Service (CCaaS) capabilities.
Ribbon’s Kandy is compelling because it combines UCaaS, CCaaS, and CPaaS to improve collaboration,customer interaction, and workflows.
Embedded Communications means, sales making calls directly from a CRM application, doctors video-calling patients from the EHR system sharing X-rays and medical scans in real-time, students checking tutor availability and initiating a session on demand. All in high definition voice and video and integrating presence, messaging, chat, collaboration and more.
Kandy CPaaS enables embedded communications for enterprises as part of their broader digital transformation and enhanced customer engagement strategy. Kandy CPaaS APIs and SDKs, pre-packaged applications called Kandy Wrappers and a marketplace of ISVs for vertical markets allow enterprises to deliver immersive and superior embedded communication experiences.
Kandy CPaaS helps you drive revenues and compete. Our white-label and carrier-grade platform enables you to offer new and innovative embedded communications services to businesses. Kandy market-ready solutions enable digital transformation for your enterprise customers. Add value with compelling vertical market applications and services, or enhanced web and mobile customer engagement applications with a powerful set of Kandy communication APIs. You get the ability to easily overlay your existing SIP and UCaaS service environments with your own CPaaS offering and also offer your business customers APIs and quick, revenue-ready services with our pre-packaged Kandy Wrapper applications.
Lightweight and pre-packaged, fully functional software applications that you can deliver standalone or insert into a website or application to add embedded real-time communications capabilities.