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Enable Live Support for Airline Customer Service
Use Case
- Enable Live Support for airline customer service
- Live chat/talk with passenger on mobile app and website, present itinerary alternatives, solve overbooking problems, etc
- Integrated into Airline’s web portal or existing mobile application as a “contact us”or “Rebook” button
Kandy CPaaS APIs
- Voice, Video, Messaging, Collaboration
Value Proposition
- Reduce customer dissatisfaction upon flight cancellations and re-bookings (100 passengers in line for 2 re-booking agents at gate)
- Boost employee morale (less dissatisfied customers lining up to rebook on a few number of agents)
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