Enable Live Support for Airline Customer Service

Airline IndustryUse Case

  • Enable Live Support for airline customer service
  • Live chat/talk with passenger on mobile app and website, present itinerary alternatives, solve overbooking problems, etc
  • Integrated into Airline’s web portal or existing mobile application as a “contact us”or “Rebook” button

Kandy CPaaS APIs

  • Voice, Video, Messaging, Collaboration

Value Proposition

  • Reduce customer dissatisfaction upon flight cancellations and re-bookings (100 passengers in line for 2 re-booking agents at gate)
  • Boost employee morale (less dissatisfied customers lining up to rebook on a few number of agents)

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