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Collaboration, Kandy, and the Web Browser

Thursday, September 11, 2014

Author: Chris Vitek

Collaboration became a popular name for a product as a bridge between legacy audio communications and the proliferating set of computer-based communications tools.  In the Early 00s there were several conferencing and presentation tools that lead the way.  Screen sharing was table stakes for any of these new products.  The age of the webinar had begun. 

Most, in not all, of these products were based on SIP.  They incorporated presence services, text, audio and video communications in order to complete the human interface. 

During this time frame the enterprise and carrier telecommunications manufacturers were faced with the reality that SIP integration was inevitable.  Commodity SIP phones were on the market.  The SIP trunk business was heating up and several SIP switches were hitting the market.  Soon after, all of the major manufacturers began delivering SIP-based solutions that were tightly integrated into their voice switches.  Now every PBX manufacturer has some form of SIP-based collaboration tools in their product portfolio.  Some integrated better than others. 

What these manufacturers soon found out is that the Microsoft and Apple operating systems had great variability between releases and implementations.  Sometimes collaboration apps would work and sometimes not.  Even today these legacy product failures cause meetings to get started late.  The solution for the WebRTC community was to abstract away from the operating systems and build the functional elements of collaboration into browsers. 

Kandy, our Platform as a Service (PaaS), takes collaboration to a new level by supporting both WebRTC and all forms of legacy communications.  Kandy provides the technology bridge that allows traditional solutions to communicate with WebRTC technologies.  Presence, text, audio, screen sharing, video and file sharing are now easily accessed via a URL.  Gone is the need for downloading a new app.  Gone are the meeting delays that result from just one person not being able to participate. 

Kandy supports multi-party, multi-media collaboration.  Now computer telephony integration can be used to easily implement collaborative tools on an a la carte basis.  Some will work with legacy PBX switches.  Make a phone call on your PBX phone and now you receive a screen pop that includes options to text, video or to share your screen.  These interfaces can also be accessed from a web page without the need to use PBX devices to access these rich interfaces. 

Kandy provides the glue between proprietary, PSTN-dependent communications and modern WebRTC technologies.  It allows voice switch owners to continue to use their switches until they become unsupported or obsolete while taking advantage of the latest communications technologies with little or no risk.

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