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    Wednesday, October 29, 2014

    by Roy Timor-Rousso, VP Cloud Sales – EMEA/APAC

    More people with smart phones… More Internet access points with the growth of WiFi and hot spots… More developer platforms and the rise of real-time communications APIs…   The democratization of mobile communications has grown in many aspects,...... more

    Wednesday, September 17, 2014

    by Paul Pluschkell, -

    I came to GENBAND in February of this year.  I joined the company because of my past experience with David Walsh and his ability to lead.  You see, I am all about innovation and execution.  For ideas to turn into innovation it requires a...... more

    Thursday, September 11, 2014

    by Chris, Vitek

    In the last thirty years the call center has transformed into the contact center.  The introduction of IVR, CTI, e-mail, social media, mobile apps, web co-browsing and fax are examples of interaction methods that make up the multi-media...... more

    Thursday, September 11, 2014

    by Chris, Vitek

    It was just after the Second World War that the publishers of Dick Tracy debuted the video watch.  In the 68 years since then the telecommunications industry has been enamored with the idea of switched, point-to-point video communications....... more

    Thursday, September 11, 2014

    by Chris, Vitek

    It is hard to believe, but it was 30 years ago that Hillebrand and Ghillebaert invented Short Message Service (SMS).  More commonly named “texting.”  The brilliance of their invention was that they used the dormant phases in the cellular...... more

    Thursday, September 11, 2014

    by Chris, Vitek

    Soon after Northern Telecom released its first computerized switches in 1985 the age of telephony automation began.  Now, 29 years later, interactive voice response systems have been voted the most annoying technology ever invented by both...... more

    Thursday, September 11, 2014

    by Chris, Vitek

    Collaboration became a popular name for a product as a bridge between legacy audio communications and the proliferating set of computer-based communications tools.  In the Early 00s there were several conferencing and presentation tools that...... more

    Thursday, September 11, 2014

    by Julie, OHara

    Easy access to APIs, SDKs and Quick Start code for embedding contextual communication capability into Web and Mobile is the latest trend in development for WebRTC. The Kandy team is launching their platform formally this evening. The Kandy...... more

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