Blog

    Tuesday, May 18, 2021

    by Sara Hughes, SVP, Enterprise Customer Experience & Channel Marketing

    While VoIP technologies disrupted traditional voice networking and led to countless innovations over the last several decades, many have experienced a decline in the quality of voice sessions, with so many variables, including the requirement for...... more

    Thursday, May 13, 2021

    by Kim Jones, AVP Digital and Solutions Marketing, Kandy Communications

    We are well into the era of instant gratification when it comes to customer experience (CX), and with customer expectations rising and with the impact CX has on business outcomes being recognized by the C-suite in large enterprises, implementing...... more

    Tuesday, April 13, 2021

    by Jeffrey Singman, SVP Sales and Marketing, Kandy Communications

    The enterprise communications landscape, and the options for supporting real time communications across messaging, chat, voice, video, collaboration, and customer engagement, are evolving rapidly. Innovations in the “XaaS” world are good news for...... more

    Thursday, April 16, 2020

    by Paul Leininger, Director of Digital Marketing

    It was the spring of 2016, just after a major tradeshow during which our Kandy cloud team had just announced the release of some ready-made customer engagement tools using Kandy APIs. They called the solutions Kandy... more

    Monday, April 13, 2020

    by Jeffrey Singman, SVP Sales and Marketing, Kandy Communications

    As a result of the COVID-19 pandemic, governments, businesses, and individuals around the globe continue to grapple with the new normal of how we work. Working remotely has not only become a nice to have but “must have” capability and while...... more

    Wednesday, April 1, 2020

    by Kevin Isacks, Vice President of Software as a Service Solutions

    Working from home is now a mandate for a significant number of employees around the globe, and has forced companies to quickly ramp up their remote working capabilities. One tool that many companies are embracing for this new normal is...... more

    Thursday, February 20, 2020

    by Jeffrey Singman, SVP Sales and Marketing, Kandy Communications

    In today’s always-on world, people are more connected than ever, moving more and more of their conversations to messaging apps and social media, blurring the lines between business and personal communication. Phone calls and conferences have...... more

    Monday, October 7, 2019

    by Sacha Gera, President, Kandy Solutions

    Customer Experience (CX) matters, and in our hyperconnected world, where conversations are continual and contextual, Communications Service Providers (CSPs) are getting creative. They are bringing not just voice services but embedded...... more

    Monday, August 19, 2019

    by Patrick Joggerst, CMO and EVP Business Development Ribbon

    Without secure, real time communications applications, the financial services industry could literally come to a standstill. While transactions are driven by data, the human voice and human messaging continues to make the money world go...... more

    Tuesday, January 15, 2019

    by Kevin Isacks, Vice President of Software as a Service Solutions

    We’ve been on an uphill trajectory with Voice-over-IP (VoIP) since the 1990s, and as the industry continues to improve the quality, predictability and economics of packetized voice sessions, there is no end in sight when it comes to growth....... more

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