by Sara Hughes, SVP, Enterprise Customer Experience & Channel Marketing
While VoIP technologies disrupted traditional voice networking and led to countless innovations over the last several decades, many have experienced a decline in the quality of voice sessions, with so many variables, including the requirement for high-speed broadband and premium cellular service, peak traffic times which cause delays in the transmission of IP packets, sub-standard headsets without noise-cancellation features, and more.
With so many variables, how is it that some calls and web-based video collaboration platforms are exponentially better than others? Why are so many enterprises and service providers investing in improving the quality of voice as part of the quality of engagement they seek as part of their Customer Experience initiatives?
Because hearing every word matters.
Because listening to every nuance makes a measurable difference.
Listen to our informative webinar on what goes into ensuring a consistently super high-quality voice experience as voice remains the most popular modality of all, especially as the resurgence of voice-over text continues with the proliferation of voice-activated virtual assistants, intelligent IVR that makes service interactions fast and easy, and voice biometrics becomes an increasingly popular authentication method in providing secure, personalized interactions.
Business-grade VoIP phone services offer great features today, including device independence, desktop, and mobile clients, and enhanced applications which have only grown in popularity given over a year of mandated work-from-home models.
With more distributed workforces, who have not been able to get together in person, call quality has become more important than ever – no longer a “nice to have” but an urgent priority.
Organizations cannot afford to lose customers when calls drop sporadically, or when those customers must repeat themselves, or ask a contact center agent to repeat him or herself. Today, proven voice quality metrics are part of IT decision makers’ evaluation of service providers, with questions being asked about the reliability (no downtime), resilience (multi-path routing), monitoring, and management to ensure issues including network congestion, improper queuing, or configuration errors do not cause packet delays and jittery sessions.
We invite you to gather with other professionals who are tasked with ensuring “pin drop” quality voice across their enterprise to learn how VoIP quality can be dramatically improved, leading to better experiences internally, keeping teams productive externally while serving customers, and working with partners.
On the agenda:
- Basics of a SIP Call
- Definitions – What Do They Mean? = QoS, Packet Loss, Latency, Jitter
- How To Track Voice Quality
- Why Is It Important To Monitor & Track Voice Quality?
- What Can Impair Voice Quality?
- Best Practices to Minimize Voice Quality Issues
- Tools To Track Voice Quality
- How Kandy Makes This Easier
- How To Troubleshoot Voice Quality Issues
I’ll be joined by two VoIP experts, and we’ll open up the virtual room for questions at the end of the webinar.
Looking forward to engaging with you and your team on the power and potential of the highest quality voice designed to make a measurable difference in every experience, eliminating frustration and errors and contributing to greater productivity and satisfaction.
Register for the webinar Kandy Technical Fireside Chat - Can You Hear Me Now? Focus on Voice Quality on May 19, 2021, at 11:00 CT and afterward on demand.
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