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    Unifying Emergency Teams in Smart Cities: How UCaaS Can Save Lives

    by Jeffrey Singman, SVP Sales and Marketing, Kandy Communications

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    While the definition of a smart city is still evolving, a few things have become clear. Smart cities can leverage information and communication technologies to enhance service levels, citizen well-being, sustainability, and economic development. 

    Today, “smart cities” and the technology that helps develop them is one of the fastest-growing industries currently out there. According to experts, the global smart cities market is expected to grow at a CAGR of around 20 percent over the next five years. About two-thirds of the world’s largest cities have already invested in the technology, and many others consider its implementation. 

    “Smart Cities” Will be the Prepared Cities of the Future

    Through the increased connectivity and speed of data, the real-time communications offered by smart city technology has the potential to impact almost every part of today’s cities, and widespread adoption of technology, such as Unified Communication as a Service (UCaaS) and Communications Platforms as a Service (CPaaS), is changing the way cities and their citizens interact with each other.

    UCaaS lets organizations leverage a variety of communication and collaboration applications and services hosted by a provider, while a CPaaS is a cloud-based delivery model that lets users add voice, video, and messaging features to their existing business software using APIs. When both are leveraged with smart technology, the benefits for cities are endless.

    Real-Time Communication Vastly Improves Emergency Response Times

    One part of the city landscape that can be optimized through technology is emergency response. Whether they are accidents, fires, terrorist attacks, or natural disasters, firemen, police, and paramedics all need to communicate with each other during a crisis to coordinate response and recovery efforts. This is where UCaaS and CPaaS technology can make a difference in saving lives.

    To start, UCaaS allows for better communications between emergency services during a crisis. First responders need access to a wide variety of communication tools so they can coordinate efforts, and UCaaS provides many options for communication, including voice, video, instant messaging, and file sharing. For example, with UCaaS technology, EMTs in the field can confer with doctors at the hospital and access medical records in real-time.

    On top of this, UCaaS ensures that first responders have access to the most current and correct information. If first responders lack timely information, they could lose track of an assailant or put their resources in the wrong position, and acting on inaccurate information can result in more casualties. Public safety organizations can communicate in real-time using instant messaging and give continual updates as conditions change.

    As for CPaaS technology, As brought up earlier, CPaaS allows for real-time communications to be embedded into apps and services, which gives emergency services the ability to leverage “push to notify” technology. This allows for public safety organizations to set up a “reverse 911” alert, programmed to send out updates and alerts to all citizens during an emergency instantly with the push of a button.

    Reliable Web-based Real-Time Communications Platforms Accelerate the Connected First Responder Response

    At Kandy, we see the potential that UCaaS has for first responders and their organizations, which is why Kandy delivers an interactive suite of turn-key cloud UC services such as Cloud PBX, Cloud Contact Center, and Cloud Collaboration. Kandy’s UCaaS delivers UC services from the cloud, including voice, video, IM, presence, collaboration, and more.

    These services are coupled with our innovative Omni client technology that is uniquely capable of mashing up multiple cloud services and local applications into a single client experience. Omni technology consists of web programming with JavaScript, HTML, and style sheets, along with a device-specific client container that integrates with the local operating system. Omni provides significant cost benefits, user experience benefits, and better alignment with cloud deployment of applications.

    Kandy also offers a unique and market-leading white-label CPaaS, which lets you leverage a lot more than programmable APIs, as it includes prepackaged applications called Kandy Wrappers, an ISV ecosystem and marketplace for creating vertical market applications, and the ability to overlay existing SIP and UCaaS environments with our Kandy Link WebRTC Gateway.

    Smart city technology has the potential to optimize efficiency on all levels in a city, and there should be no reason why the same can’t be done for first responders and emergency services within cities. And while not all the work public safety organizations do is as high-risk as responding to a shooting scene, even on a typical day, smart city tools allow members of a public safety team to effectively respond to incidents.

    As we continue to push into an ever more digital age, smart city technology will give people and cities the ability to save money and save lives. Using tech such as UCaaS and CPaaS, fast and reliable real-time communication is the key to preventing or minimizing risks to the public.

    Contact Us to learn more about how we have helped our customers and partners build faster solutions with less risk, using UCaaSCCaaS, and CPaaS on the Kandy platform recognized as one of the world’s first and finest.

    Or, to chat live with an account representative, click on the image below or scan with your smartphone.

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