Working from Home Doesn’t Mean that Your Communications Experience Has to Suffer

Blog Tags:
CPaaS Microsoft Teams Direct Routing Unified Communications DRaaS

Working from home is now a mandate for a significant number of employees around the globe, and has forced companies to quickly ramp up their remote working capabilities. One tool that many companies are embracing for this new normal is Microsoft Teams.

Teams, which is an evolution of Microsoft’s Unified Communications platform Skype for Business that combines workplace chat, video and audio meetings, file sharing, application integration and other collaboration and productivity tools.

A critical part of the Teams offering is Microsoft Phone System Direct Routing, which enables users to make and receive calls from any phone no matter where they are. Kandy is one of only a few technology providers that are certified to deliver Phone System Direct Routing in Microsoft Teams, enabling Microsoft customers to leverage their legacy phone system or SIP Trunks for carrier-grade voice calling in the Teams client interface natively, and helping to deliver a more complete UC&C (unified communications and collaboration) platform.

The COVID-19 Global Pandemic has sent shockwaves throughout the world and impacted every business, with many of them suddenly having to go from traditional centrally located offices and campuses where employees gather and work to having to have most employees work from home. Many of these businesses have little or no previous experience in providing communications and collaboration capabilities for a remote workforce.

Kandy is here to help support companies as they transition to a distributed remote working model, and part of this offering is our support for Microsoft Teams Phone System with Direct Routing as a Service (DRaaS). Kandy's advanced support for Direct Routing allows remote workers to leverage their phone system in the Microsoft Teams client without having to bring home burdensome communications equipment from the office, ship a phone or learn a new client. Now Microsoft Teams users can collaborate at home exactly as they would in an office. Calls can be made from any Smartphone, PC, MAC or Linux device with the Teams client.

Kandy's DRaaS offering, powered by Kandy's Communications Platform as a Service, includes UC&C and support for contact center solutions, helping businesses seamlessly transition their operations to a remote or distributed workforce model.

Our goal with Microsoft Teams DRaaS is to ensure remote or off-net workers are as productive as possible and have the same great communications capabilities that they have in the office. Additionally, during this period of transition and hybrid working  we want to do our part to ensure that the impact on businesses, regardless of where you are based, is mitigated and that we all try to operate as closely as possible to business as usual.

For more on Kandy's CPaaS offering visit


Advance Your Biz with Kandy