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Wednesday, October 29, 2014

Blog by Paul Pluschkell, Kandy Co-Founder and GENBAND Chief Strategy Officer

From... more

Wednesday, September 17, 2014

Paul Pluschkell, EVP of Strategy and Cloud Services for GENBAND and Kandy Co-Founder

I came to GENBAND in February of this year.  I joined the company because of my past experience with David Walsh and his ability to lead.  You see, I... more

Thursday, September 11, 2014

Author: Chris Vitek

Soon after Northern Telecom released its first computerized switches in 1985 the age of telephony automation began.  Now, 29 years later, interactive voice response systems have been voted the most annoying technology ever invented by both Wired and... more

Thursday, September 11, 2014

Author: Chris Vitek

It is hard to believe, but it was 30 years ago that Hillebrand and Ghillebaert invented Short Message Service (SMS).  More commonly named “texting.”  The brilliance of their invention was that they used the dormant phases in the cellular signaling... more

Thursday, September 11, 2014

Author: Chris Vitek

It was just after the Second World War that the publishers of Dick Tracy debuted the video watch.  In the 68 years since then the telecommunications industry has been enamored with the idea of switched, point-to-point video communications.  Now we have... more

Thursday, September 11, 2014

Author: Chris Vitek

In the last thirty years the call center has transformed into the contact center.  The introduction of IVR, CTI, e-mail, social media, mobile apps, web co-browsing and fax are examples of interaction methods that make up the multi-media contact center... more

Thursday, September 11, 2014

Author: Julie O'Hara

Easy access to APIs, SDKs and Quick Start code for embedding contextual communication capability into Web and Mobile is the latest trend in development for WebRTC. The Kandy team is launching their platform formally this evening. The Kandy platform... more

Thursday, September 11, 2014

Author: Chris Vitek

Collaboration became a popular name for a product as a bridge between legacy audio communications and the proliferating set of computer-based communications tools.  In the Early 00s there were several conferencing and presentation tools that lead the... more

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