Customer Service

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Web Based Chat, Voice and Video Calls from Customers to Agents

customer serviceUse Case

  • Kandy real-time communication capabilities integrated with a contact center solution
  • Ability to embed web based chat, voice/video calls from customer to agent along with PSTN call center features
  • Unified agent/supervisory application with knowledge management, ticketing & internal work flow
  • Customers can chat, click-to-call & co-browse from web application and interact with an agent

Kandy CPaaS APIs

  • Full Kandy CPaaS features, voice, video, collaboration

Value Proposition

  • White Label Kandy solution running on customers infrastructure
  • Same APIs and SDKs as public cloud Kandy
  • Faster time to market and reduced TCO

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