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Add to Any e-Commerce Storefront in Minutes
Use Case
- Embedding real-time chat, voice/video communication within eCommerce omni-channel experience
- Ability for customer to initiate conversation with agent to help complete his shopping and complete the transaction using screen share or co-browsing
- Agent application provides contextual information of the customer and ability to communicate with other agent groups
Kandy CPaaS APIs
- Messaging, Presence, Voice, Video, Collaboration, Address Book
Value Proposition
- Easy add-on to any e-commerce storefront in minutes
- No development needed
- Reduced shopping cart abandonment and increased average order amount
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