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CPaaS stands for Communications Platform-as-a-Service, a technological trend that leverages the cloud to provide discrete communication services (voice, video, messaging, collaboration, etc.) that can be embedded into applications, websites and workflows, providing highly integrated communication tools that enable real-time collaboration.
With CPaaS, users can also connect seamlessly while managing multiple devices, whether from mobile, tablet, or web browser. Their communication capabilities no longer depend on their device but on their preferred application and workflow.
Kandy’s CPaaS enables highly customizable features that allow Communication Service Providers (CSP) and businesses to work together internally or to connect to their customers with an immersive, in context, end user experience.