Kandy Link WebRTC Gateway allows you to enhance the contact center experience for your customers. Kandy Link let's you web-enable your contact center experiences providing better customer experiences and engagements.
Using the Web to Extend the Value of Service Provider Networks
WebRTC provides the foundational elements to enable the delivery of a uniform and compelling user experience across any device, leveraging the reach and capabilities of the web. With Kandy Link, services can be delivered to any internet user via a web browser. However, using a browser as the primary means of communication has several limitations that hinder the user experience (need to keep the browser tab open, media/device selection buried within browser settings, limited notifications and alerts and more).
Omni is not about the technology, it’s about savings!