Kandy Link - WebRTC & More

Kandy Link - WebRTC Solutions

  • Service Providers, large enterprises and government organizations often face regulations and restrictions that are not applicable to OTT services when looking for ways to leverage Communications Platform-as-a-Service (CPaaS) solutions, or deploy WebRTC based clients and services, from their network. This is particularly so when considering user privacy and data sovereignty.  In addition, they may be seeking better media performance and need to route media locally in order to improve latency and quality.
  • Kandy Link WebRTC gateway condenses the power of the Kandy platform into an on-premise solution to address those needs. Kandy Link provides voice and video REST APIs, media broker capabilities and additional services from the Kandy cloud, such as mobile push REST APIs.
  • Kandy Link can also act as an extension of the Kandy Public Cloud when one of the multiple global Kandy data centers is selected as a regional POP. This can improve media latency and quality.
  • Kandy Link goes beyond basic WebRTC gateway functionality and trunk interworking, it supports additional subscriber services with selected Application Servers.
  • Kandy Link allows CSPs and enterprises to leverage APIs and SDKs to provide differentiated user experiences and make communications an integral part of user processes and applications. By delivering value added capabilities, Kandy Link can accelerate the deployment of digital transformation, and new services that help boost user retention, drive new revenues, and optimize the total cost of ownership.

 

Kandy Link WebRTC Gateway

Kandy Link WebRTC Gateway allows you to enhance the contact center experience for your customers. Kandy Link let's you web-enable your contact center experiences providing better customer experiences and engagements.

Increase customer engagement, experience and satisfaction with
Kandy Link WebRTC Gateway
  • Let customers click-to-call into your contact center from a web site in context of the engagement
  • Enable your agents to work from anywhere via the web agent consoles enabled with WebRTC
  • Enable your agents to support call transfer and mid-call events
  • API enable your existing call control and PBX environments by easily bolting on Kandy Link
  • Support calls to SIP phones on your existing PBX or UC environments

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