Kandy Link WebRTC Gateway allows you to enhance the contact center experience for your customers. Kandy Link let's you web-enable your contact center experiences providing better customer experiences and engagements.
WebRTC provides the foundational elements to enable the delivery of a uniform and compelling user experience across any device, leveraging the reach and capabilities of the web. With Kandy Link, services can be delivered to any internet user via a web browser. However, using a browser as the primary means of communication has several limitations that hinder the user experience (need to keep the browser tab open, media/device selection buried within browser settings, limited notifications and alerts and more).
Kandy Omni Technology uses Kandy Link to bring together services uniformly across different end user platforms and environments. Omni-based clients leverage the REST APIs within Kandy link to create HTML5, CSS3 and JavaScript based clients that run natively within a binary container on the device’s operating system. The patent pending Omni container exposes the machine/OS resources to the web based client using JavaScript APIs. The application container is packaged and distributed to the end user with the client’s URL preloaded and after that, all new changes, functionality and capabilities are applied on the server, minimizing the cost of rolling out new software to the end user every time new features are introduced.
Omni is not about the technology, it’s about savings!
