Kandy Link WebRTC Gateway allows you to enhance the contact center experience for your customers. Kandy Link let's you web-enable your contact center experiences providing better customer experiences and engagements.
Using the Web to Extend the Value of Service Provider Networks
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WebRTC provides the foundational elements to enable the delivery of a uniform and compelling user experience across any device, leveraging the reach and capabilities of the web. With Kandy Link, services can be delivered to any internet user via a web browser. However, using a browser as the primary means of communication has several limitations that hinder the user experience (need to keep the browser tab open, media/device selection buried within browser settings, limited notifications and alerts and more).
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