Digital interactions already make-up 35% of all contact center traffic; in two years that number is predicted to rise beyond 50%. As phone calls decrease so does toll-free revenue. Since more than 2/3rds of all contact center calls are already preceded by a website visit, why not enable businesses to use their website to start a conversation? It’s good for their business and can supplement your diminishing toll-free revenue. Use the Kandy Visual Attendant to sell menu-based, click–to-connect services. Visual Attendant’s context sensitive menus offer end users point ‘n click options to select the right group or department directly from any website – without the rambling menu prompts. Don’t surrender toll-free your revenue to e-mail or web chat – get back in the game with Kandy Visual Attendant.
Consumers under the age of 34, when given multiple options to reach a contact center, choose the telephone only 12% of the time; their least favorite option. They are not alone and it’s no surprise given the traditional call center experience, an endless set of menus and options that seem to end in music-on-hold. There is a better way, the Kandy Visual Attendant is menu-based, click–to-connect service that integrates into your website – without toll-free number fees. Visual Attendant’s context sensitive menus allow end users point ‘n click options to select the right group or department directly from your website – without the rambling menu prompts. Since more than 2/3rds of all contact center calls are already preceded by a website visit why take a chance that your prospect never calls? It’s time to use Kandy Visual Attendant to sweeten your customer’s experience.
Kandy Visual Attendant is ready to use. In less than an hour you can develop your own menus, test call flows and get the embed code required for your website. If your team has the skills to embed a video on your website then they can easily add a click to connect menu. No complex professional services engagement or cost prohibitive maintenance fees. Visual Attendant uses the latest WebRTC technology to connect users but is also ready to connect legacy browsers and mobile users that aren’t WebRTC ready – eliminating technology hiccups. Connecting via WebRTC avoids toll-free termination charges and makes it possible to track prospect’s behavior and ad spend with common marketing automation tools.
Expands Cloud Communications offering with web-based one click voice service to help businesses connect the right resource quickly. The Kandy solution enables real-time customer interactions directly from any business customer web page.
Kandy Visual Attendant is ready for resale. The turnkey solution can be custom branded and included in your product offers in days. Self-service tools reduce the need for pro services or support team training. In less than an hour an end user can develop their menus, test and get the embed code required for their website. Visual Attendant uses the latest WebRTC technology to connect users but is also ready to connect legacy browsers and mobile users that aren’t WebRTC ready – eliminating technology hiccups. Businesses will pay you for better service, you’ll get a new revenue stream and end users will have a new way to get connected.
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