Today’s 21st century teenagers assume their communications will be multi-media and available from any device; UC isn’t a feature, it’s the essence of their interactions. Kandy believes that 21st century employees should have that same expectation when they communicate with customers and co-workers.
Kandy delivers an interactive suite of turn-key cloud UC services such as Cloud PBX, Cloud Contact Center and Cloud Collaboration. Packaged apps, Kandy Wrappers, can then be added to extend those services or conversely delivered in concert with existing investments. Use our clients or the most popular business tools. And of course our rich APIs can bring UC services into your own web or mobile apps. Regardless of how your organization communicates, Kandy unifies the experience.
Kandy UCaaS Solution Architecture
Includes Kandy Wrappers to differentiate your offer vs competition.
Engage Customers with
Omni-channel Contact Centers powered by Five9
The value of an extra sale or impact of increased customer satisfaction can be clearly measured and directly impact the bottom line. That’s why business managers are willing to invest in enhancing their contact center with powerful engagement tools. It's no longer enough to just connect via the phone. Kandy has partnered with a market leader in cloud contact centers, Five9 to a market leading set of engagement tools.
As organizations embrace the cloud, adding omni-channel contact center services is often a key driver. And organizations are learning quickly that the elasticity inherent in cloud contact centers makes them the most cost-effective way to move far beyond legacy voice-only platforms. With Kandy, simply choose the appropriate service package and buy the number of seats required.
Of course, Kandy doesn’t force contact center managers to abandon their existing investment. Kandy Wrappers can deliver UC services like chatbots and natural language-based AI agents with seamless escalation to live agents who can use voice, video or screen share to close the sale or close a case. Use Kandy APIs to add communication services to your website or mobile app.
UC Clients that are Less Expensive
to Deploy and Manage
Kandy delivers UC services from the cloud, including voice, video, IM, presence, collaboration and more. These services are coupled with our innovative Omni client technology that is uniquely capable of mashing up multiple cloud services and local applications into a single client experience. Omni technology consists of web programming with javascript, html, and style sheets, along with a device-specific client container that integrates with the local operating system. Omni provides significant cost benefits, user experience benefits and better alignment with cloud deployment of applications.
Reducing costs means simple branding with web tools and without rebuilding an application. It means optimization for local platform behavior, and the ability to still use web programming techniques as well as offer pure web browser access. Kandy services and client technology ultimately differentiate its user experiences in the emerging embedded communications model.
- Integrated and unified user collaboration experience
- Improved build, purchase and operational economics
- Consistency across devices with anywhere access
- The ability to instantly integrate other business applications via Custom Tabs
- Instant deployment of updates and bug fixes and alignment with current cloud services
- Portal-based branding allows clients to be customized in seconds