- Solutions
- Partners
-
Our PartnersLearn who’s on our team, and how you can join them.
-
Kandy Partner PortalYour comprehensive source for up-to-date information on Kandy solutions.
-
MarketplaceExplore Kandy solutions and find one that fits your needs.
-
Become a Kandy PartnerDiscover the benefits of a Kandy Partnership and how to get started..
-
- Company
-
About UsFind out what makes us unique and why customers choose Kandy.
-
Leadership TeamMeet the team that makes Kandy Solutions successful.
-
Thought LeadersGain access to the experts in these select Kandy resources.
-
CareersFind out how you can become a part of our next-gen cloud communications start-up.
-
Company PoliciesKeep up with compliance and regulation all in one place.
-
- Resources
-
Press ReleasesThe spotlight shines on Kandy in the media.
-
BlogKeep up-to-date with recent cloud communication content from Kandy and our Partners..
-
Case StudiesDive into our success stories and explore real-life use-cases of Kandy solutions.
-
TestimonialsHear first hand from our clients, customers, and partners.
-
EventsLearn when, where, and how to join our team at upcoming events.
-
TrainingGet in sync with Kandy
-
NewsImpactful industry news
-
ResourcesAll the Kandy in one place.
-
GlossaryCan’t find what you’re looking for? Find it in our glossary.
-
- Contact Us
- Partner Login
- Service Status
- Home
- Unified Communications as a Service - UCaaS
- Service Providers
- Contact Center
Contact Center Choices to Match Business Needs
As organizations embrace the cloud, contact center services become key buying criteria. Organizations need cost-effective tools to proactively manage the customer engagement process.
Call Center and Contact Center requirements can vary widely, even between groups inside the same organization. Traditionally that meant buying the most complicated contact center system and saddling the entire organization with the cost.
Kandy has multiple options from basic reports to sophisticated omni-channel packages that include powerful conversation monitoring tools. Organizations choose the package that meets their deployment need and buy the number of sears required. It’s simple, cost-effective and elastic.
- Kandy Group Calling Services - UCD and Wallboards
- Kandy Call Center - Sophisticated and cost-effective for voice-only deployments
- Kandy Live Support - WebRTC omni-channel customer engagement service
- Kandy Cloud Contact Center- Powered by Five9 - Market leading omni-channel contact center
Kandy for Everyone!
Compelling Offer for Large Enterprise
Kandy Contact Center provides CSPs an opportunity to sell a high margin, high value alternative to traditional premise-based call center software. Kandy Contact Center's Enterprise and Business Edition deliver sophisticated customer engagement tools designed to meet the needs of sophisticated buyers. These buyers often consider the needs of their contact center first and the larger phone system requirements second
Legacy systems are expensive, cumbersome to operate and often only manage audio phone calls.
Kandy Business enables businesses to upgrade to the latest productivity tools without investing thousands in complex infrastructure that quickly becomes obsolete. Businesses reduce labor costs and improve their customers' experiences. A better contact center solution makes Kandy Business easier to sell, harder to shop and more profitable for CSPs. KandyContact Center centralizes all of that power in the cloud, letting agents focus on customers and supervisors manage people, not systems.
The total number of cloud-based contact center seats grew by more than 49% from Aug 2014 to Aug 2015
- Source DMG Consulting LLC -
Small Business Ready
Live Reports
Watch traffic flow and team productivity
UCD Groups
Build informal teams to improve responsiveness
Custom Music on Hold
Advertise new products or upsell services
Auto Attendants
Multi-level menus route callers to the proper groups
Mobile Agents
Answer/manage calls from mobile clients
Time of Day Call Routing
Match group behavior to business hours
Request a Contact Center Demo
Improve customer experiences – reduce the cost of each interaction
Why Customers Choose Cloud Contact Center
CAPEX Avoidance
Kandy Contact Center eliminates up-front infrastructure expenditures and back-end infrastructure obsolescence by delivering an OPEX-based cloud service that is continually updated with market leading capabilities.
Cost Savings
Kandy Contact Center lowers operating and maintenance costs:
- No need for dedicated IT staff to manage and maintain the Contact Center solution
- No massive upgrade fees
- No hardware maintenance
- Updated software assures maximum agent productivity
Elasticity Management
Kandy Contact Center offers the elasticity businesses need for seasonal traffic fluctuations or campaign peaks; ramp-up and ramp-down additional agents as needed. Organizations pay only for the capacity they need now.
Immediate Roi
Kandy Contact Center’s pay-as-you-go model and minimal upfront costs allows call centers to grow organically without having to spend for future capacity. This allows business managers to closely manage expense to revenue – accelerating ROI.
Kandy Cloud Contact Center Services
Agent & Supervisor Client
The Kandy Cloud UC Agent & Supervisor Clients are simple to use, yet powerful, applications that create an effective and efficient Contact Center environment. Clients provide an optimized experience across desktop & mobile providing full context across multiple channels and touchpoints.
