As organizations embrace the cloud, contact center services become key buying criteria. Organizations need cost-effective tools to proactively manage the customer engagement process.
Call Center and Contact Center requirements can vary widely, even between groups inside the same organization. Traditionally that meant buying the most complicated contact center system and saddling the entire organization with the cost.
Kandy has multiple options from basic reports to sophisticated omni-channel packages that include powerful conversation monitoring tools. Organizations choose the package that meets their deployment need and buy the number of sears required. It’s simple, cost-effective and elastic.
Kandy Contact Center provides CSPs an opportunity to sell a high margin, high value alternative to traditional premise-based call center software. Kandy Contact Center's Enterprise and Business Edition deliver sophisticated customer engagement tools designed to meet the needs of sophisticated buyers. These buyers often consider the needs of their contact center first and the larger phone system requirements second
Kandy Business enables businesses to upgrade to the latest productivity tools without investing thousands in complex infrastructure that quickly becomes obsolete. Businesses reduce labor costs and improve their customers' experiences. A better contact center solution makes Kandy Business easier to sell, harder to shop and more profitable for CSPs. KandyContact Center centralizes all of that power in the cloud, letting agents focus on customers and supervisors manage people, not systems.
- Source DMG Consulting LLC -
Improve customer experiences – reduce the cost of each interaction
Kandy Contact Center eliminates up-front infrastructure expenditures and back-end infrastructure obsolescence by delivering an OPEX-based cloud service that is continually updated with market leading capabilities.
Kandy Contact Center lowers operating and maintenance costs:
Kandy Contact Center offers the elasticity businesses need for seasonal traffic fluctuations or campaign peaks; ramp-up and ramp-down additional agents as needed. Organizations pay only for the capacity they need now.
Kandy Contact Center’s pay-as-you-go model and minimal upfront costs allows call centers to grow organically without having to spend for future capacity. This allows business managers to closely manage expense to revenue – accelerating ROI.
The Kandy Cloud UC Agent & Supervisor Clients are simple to use, yet powerful, applications that create an effective and efficient Contact Center environment. Clients provide an optimized experience across desktop & mobile providing full context across multiple channels and touchpoints.