Effective Date January 1, 2023 
For more information, see our Privacy Policy.


Kandy reserves the right to change this Cookie Policy at our discretion from time to time, subject to business, technical, or legal requirements or developments. We encourage you to periodically review this Cookie Policy and particularly before you provide personal information to Kandy. The effective date of the newest version of the Cookie Policy is posted above. If you object to the changes we make, or wish to obtain further information, please contact us at privacy@kandy.io.



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Kandy Communications, including its parent AVC Technologies and other corporate affiliates (collectively, “Kandy” or “we” or “us” or “our”), is a cloud-based, real-time communications platform offering proprietary Unified Communications as a Service (UCaaS), Communications Platform as a Service (CPaaS), Microsoft Teams Direct Routing as a Service (DRaaS), and SIP Trunking as a Service (STaaS). Kandy's white-label solutions enable service providers, enterprises, software vendors, systems integrators, partners, and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, enterprises of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes.

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This Cookie Policy incorporates the letter and spirit of applicable national laws that protect the use of cookies, web beacons, and similar technology (collectively, “cookies”) that may impact your privacy regarding personal information. We continually monitor privacy, data protection, and security laws and regulations as they apply to our operations worldwide. Sometimes, a country’s data privacy and security laws may establish requirements that may diverge from our Cookie and/or Privacy Policy. If a country’s law conflicts with our Cookie and/or Privacy Policy, we use commercially reasonable steps to follow the law. Both our Cookie Policy and our Privacy Policy are revised from time to time to reflect current laws and regulations.


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The purpose of this Cookie Policy is to provide information on how we collect, store, share and use your personal information via cookies, web beacons, and similar technology. We collect information from you in a variety of ways when you interact with our websites and mobile applications. If you provide us with information about yourself or your company, we believe that you have the right to know why we are collecting that information and how we use it. Although we use cookies and tracking technology to collect data to personalize and enhance your experience, to remember your preferences, to analyze how you use our website, make improvements such as helping you find information more quickly and to tailor content or marketing to your needs, we do not sell any of the information you provide for targeted marketing purposes and only share it for limited, legitimate business purposes to third-party service providers and/or our business channel resellers and partners.

Cookies are small data files that are sent from a website’s server and are stored on your device’s hard drive and are associated with the browser you are using., either for only the duration of your visit (“session cookies”) or for a fixed period (“persistent cookies”). Kandy uses both session and persistent cookies. Session cookies are cookies that disappear from your computer or browser when you turn off your computer. Persistent cookies stay on your computer even after you have turned it off. Websites can read these cookies and, depending on the type of cookie being used, retrieve limited information about the people visiting those sites. Cookies allow Kandy to identify your device as you navigate our websites or your account, allowing us to provide you with recommendations, display personalized content, and other customizable features and services. This makes navigating and interacting with our websites or your account more efficient, easy, and meaningful for you. By themselves, cookies do not identify you specifically. Rather, they recognize your web browser. So, unless you identify yourself specifically to Kandy, like signing into your account, we do not know who you are just because you visited our website.

We use the information we receive from you, including when you access our websites, download, and use our mobile applications, or otherwise use our services or install our applications. This information includes:

  • Device and Usage Information: We and third-parties - such as service providers - with whom we have business relationships may collect information about your browser or device and your use of our websites and mobile applications using a variety of technologies. We also collect IP addresses when you make requests to our APIs and in our server logs. We do not collect precise geographical information. We use this data, in aggregated form, to conduct research, perform statistical analyses of the collective characteristics of our visitors, and measure overall user demographics and interests regarding specific areas of the website, combat potential fraud, as well as to improve our site’s content and structure. You will remain anonymous to us unless you provide us with your Personal Information, such as when you initiate a live chat session.
  • Browsing Information: The technologies used to collect information include cookies and may also include newer technologies that become available from time to time. Most web browsers can be programmed to accept or reject the use of some or all these technologies, although you must take additional steps to disable or control other technologies in your browser.


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When you visit our website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. We respect your right to privacy; under you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Note that blocking some types of cookies may impact your experience of the site and the services we are able to offer. If you select Decline all, we won't track your information when you visit our site but in order to comply with your preferences, we'll have to use just one tiny cookie so that you're not asked to make this choice again.


Cookies generally fall into one or more of the following categories: (1) First Party Cookies, (2) Third Party Cookies, (3) Necessary Cookies, (4) Analytic Cookies, (5) Advertising Cookies, and (6) Functional Cookies. These cookies are described in more detail below, and the cookie types associated with certain categories of cookies may be found in Appendix A.

  • First-Party Cookies: First-party cookies allow Kandy to collect and remember sign-on credentials you agreed to provide to download a file or document, analytics data, remember language settings, and perform other useful functions that provide a good user experience. The domain host can see the data that the cookie retrieves. First-party cookies can’t usually be used to track a user’s activity on another site other than the original website it was placed on. A first-party cookie is set by Kandy’s web server, or any JavaScript loaded on the website. First-party cookies are available to the domain that created it. First-party cookies are supported by all browsers and can be blocked or deleted by the user.
  • Third-Party Cookies: Third-party cookies are created by domains that are not the website (or domain) that you are visiting. These are usually used for online-advertising purposes and placed on a website through adding scripts or tags. A third-party cookie is accessible on any website that loads the third-party server’s code. By adding their tags to a page, which may or may not display adverts, advertisers can track a user (or their device) across many of the websites they visit. A third-party cookie can be set by a third-party server, such as an AdTech vendor, or via code loaded on the publisher’s website, and may be used by those third parties to build a profile of your interests and show you relevant advertisements on other sites. A third-party cookie is accessible on any website that loads the third-party server’s code. Third-party cookies are supported by all browsers, but many are blocking the creation of third-party cookies by default. Users are also taking matters into their own hands and deleting third-party cookies on their own.

    We may use social media platforms to advertise to you online and to monitor the success of our advertising (for instance by filling in forms or receiving reports when you click on our ads on such social media platforms). These platforms may also place cookies on our websites. Please check the privacy policies of the various social media platforms to manage your cookie preferences with them.

  • Necessary Cookies: These are essential cookies that do not require consent and are necessary for the website to function and so cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.  You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
  • Analytics Cookies: This website uses analytics cookies (which are also known as “performance cookies”). These non-essential cookies and similar technologies collect statistical information about how you use our websites so that we can improve your user experience. We use analytics cookies to identify the number of unique visitors we receive to various parts of the website and identify where leads originate. This helps us for our legitimate interests of improving the way our website works. For example, to ensure that users are finding what they are looking for easily. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. You can opt-out of these cookies by not giving consent.
  • Advertising Cookies: These non-essential cookies may be sent through our Kandy website by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information but are based on uniquely identifying your browser and internet device.   They are used to improve the overall experience of your visit to Kandy websites and to tailor content and advertising to your interests.  If you do not allow these cookies, you may experience less targeted advertising.
  • Functional Cookies:These cookies enable the Kandy websites to provide enhanced functionality and personalization, such as which language you prefer and what your communications preferences are. They cannot be switched off in our systems. They are often set in response to actions made by you, which amount to a request for services, setting your user and privacy preferences, logging in, or filling in forms. They also enable customization of the layout and/or content of the pages on our sites. They may be set by us or by third-party providers whose services we have added to our pages, such as live chat. They are used to remember choices that you make while visiting the website and may provide you with more enhanced or personalized features at the website. If you do not allow these cookies, then some or all these services may not function properly.

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Kandy’s websites (kandy.io, go.kandy.io, and partnerportal.kandy.io) must comply with the following cookie requirements, which apply to cookies and other similar technologies, as required by (i) an EU Directive enacted in May 2011, the General Directive on Privacy Rights (“GDPR”), (ii) the California Consumer Protection Act (“CCPA”) as amended by the California Privacy Rights Act effective as of January 1, 2023 (“CPRA”), and (iii) data privacy acts in various states including Colorado, Connecticut, Maine, Nevada, Utah, Virginia, and Wisconsin, some of which will come into effect during 2023:

  • Prior and explicit consent must be obtained before any activation of cookies;

  • Consents must be granular, i.e., users must be able to activate some cookies rather than others and not be forced to consent to either all or none;

  • Consent must be freely given, i.e., not allowed to be forced;

  • Consents must be as easily withdrawn as they are given;

  • Consents must be securely stored as legal documentation; and

  • Consent must be renewed periodically subject to applicable law. Kandy’s websites are powered by HubSpot, which will populate a new consent request upon expiration of an existing consent timeframe.

Please note some jurisdictions do not have specific laws pertaining to cookies, including Canada, where cookie usage is regulated using anti-spam and privacy laws such as PIPEDA to provide appropriate data protection for use of cookies and other similar technology. Kandy generally approaches our use of cookies in jurisdictions where there is not a specific cookie law by applying a consistent global approach that requires consent by type of cookie. We periodically conduct a “cookie audit” of our websites to ensure compliance.


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Our cookies allow you to take advantage of some essential and useful features. Blocking some types of cookies may limit your use or impact your experience of our sites. You can change your cookie preferences and learn more about how to opt-out of targeting and advertising cookies at any time by going to . Also, please review our Do Not Sell or Share My Personal Information” page and select your choices.

There are also other opt-out tools provided by third parties, not Kandy. We do not control or operate these tools or the choices that advertisers and others provide through these tools. Opting out of a re-targeting cookie does not necessarily mean that you will not see any advertisements on the website; however, by opting out of a re-targeting cookie, the advertising will not be targeted to you by third-party cookies.

Most web browsers are set to automatically accept cookies but provide controls that allow you to block or delete them. Certain features of the website may depend on the use of cookies. If you choose to block or delete cookies, those features may not be available or function correctly.


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  • Do Not Track: Tracking allows us to recognize you when you return to our service and to maintain your web session so you can more easily navigate the subscription process or your viewing of your call details. Tracking is also essential for you to access secure areas of our sites, for example, to use shopping baskets or make payments. Some browsers allow a “do not track” (DNT) setting that requests that a web application disable its tracking of an individual user. When you choose to turn on the DNT setting in your browser, your browser will send a special signal to websites, analytics companies, ad networks, plug-in providers, and other web services you encounter while browsing and stop tracking your activity. If you do choose to set up DNT, all non-required cookies on Kandy's websites will be turned off. Please note that this may impact the functionality of our websites or your account.


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In summary, we use first-party and third-party cookies for the following purposes, subject to local law:

  • to make our websites and services function properly;
  • to improve our websites and services;
  • to make login easier (such as by remembering your user ID);
  • to recognize you when you return to our websites;
  • to track your interaction with our websites and mobile applications;
  • to enhance your experience with the website and mobile applications;
  • to remember information that you have already provided;
  • to collect information about your activities over time and across third-party websites or other online services to deliver content tailored to your interests; and
  • to provide a secure browsing experience during your use of our websites.

We do not sell data we get from cookies or share it with third parties except as set forth herein. You always have the right to opt out of non-essential cookies as described above. If you’d like additional information, please contact us at privacy@kandy.io. We will respond within forty-five (45) days to your verifiable request as to:

  • What information we collect through cookies and trackers;
  • Which parts of our site(s) use cookies;
  • Whether we sell the information collected through cookies and for what purpose(s); and
  • Whether there are any third-party recipients of the information we’ve collected.

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Cookie Policy Archive



Contact Us

We welcome your questions, comments, and concerns about privacy. You can contact us by calling (404) 239-2863 or writing us at:

Attn: Privacy Officer
Kandy Communications LLC.
1720 Peachtree Street, NW, Suite 629
Atlanta, GA 30309
E-mail: privacy@kandy.io

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 + Necessary Cookies


Cookie Description Expiry
  • This cookie is used by the opt-in Privacy Policy and Notice to remember not to ask the visitor to accept cookies again.
  • This cookie is set when you give visitors the choice to opt out of cookies.
  • It contains the string "yes" or "no".
6 months. 
  • This cookie can be set to prevent the tracking code from sending any information to HubSpot.
  • It contains the string "yes".
6 months. 
  • This cookie is used to prevent the banner from always displaying when visitors are browsing in strict mode.
  • It contains the string "yes" or "no".
seven days. 
  • This cookie is used to record the categories a visitor consented to.
  • It contains data on the consented categories. 
6 months. 
  • This cookie is used to consistently serve visitors the same version of an A/B test page they’ve seen before.
  • It contains the id of the A/B test page and the id of the variation that was chosen for the visitor.
end of session.
  • When visiting a password-protected page, this cookie is set so future visits to the page from the same browser do not require login again.
  • The cookie name is unique for each password-protected page.
  • It contains an encrypted version of the password so future visits to the page will not require the password again
14 days.
  • This cookie is used to determine and save whether the chat widget is open for future visits.
  • It is set in your visitor's browser when they start a new chat, and resets to re-close the widget after 30 minutes of inactivity.
  • If your visitor manually closes the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes.
  • It contains a boolean value of True if present.
30 minutes.
  • This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed.
  • It contains a boolean value of True or False
one day.
  • This cookie is set when visitors log in to a HubSpot-hosted site.
  • It contains encrypted data that identifies the membership user when they are currently logged in. 
seven days.
  • This cookie is used to ensure that content membership logins cannot be forged.
  • It contains a random string of letters and numbers used to verify that a membership login is authentic. 
end of session.
  • This cookie is used to save a visitor’s selected language choice when viewing pages in multiple languages.
  • It is set when a visitor selects a language from the language switcher and is used as a language preference to redirect them to sites in their chosen language in the future if they are available.
  • It contains a colon-delimited string with the ISO639 language code choice on the left and the top-level private domain it applies to on the right. An example will be "EN-US:hubspot.com". 
two years.
  • This cookie is set by HubSpot’s CDN provider because of their rate-limiting policies. Learn more about Cloudflare cookies. 
end of session.
  • This cookie is set by HubSpot's CDN provider and is a necessary cookie for bot protection. Learn more about Cloudflare cookies. 
30 minutes.


+ Analytics Cookies


Cookie Description Expiry
  • The main cookie for tracking visitors.
  • It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
6 months. 
  • This cookie keeps track of a visitor's identity. It is passed to HubSpot on form submission and used when deduplicating contacts.
  • It contains an opaque GUID to represent the current visitor. 
6 months.
  • This cookie keeps track of sessions.
  • This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
  • It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.
30 minutes.
  • Whenever HubSpot changes the session cookie, this cookie is also set to determine if the visitor has restarted their browser.
  • If this cookie does not exist when HubSpot manages cookies, it is considered a new session.
  • It contains the value "1" when present.
end of session