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Rapidly Growing Kandy Communications Platform Now Powers More than 15 Million Users

Wednesday, September 16, 2015

Just one year old, boasts more than 1,500 customer accounts, 50 ecosystem partners and thousands of innovative use cases 

San Francisco, CA, September 16, 2015 – GENBAND, a leading developer of real-time communications software solutions, today announced that in one year its award-winning Kandy communications Platform as a Service (PaaS) has grown at breakneck speed and is currently powering more than 15 million users. Kandy, which includes platforms such as the fring Over-the-Top solution, is helping communications service providers, enterprises, independent software vendors and systems integrators rapidly deploy real-time communications apps designed for today’s mobile-first economy.  With more than 1,500 customer accounts and 50 partners including global brands such as IBM, Deloitte and SAP, Kandy is helping its ecosystem partners and customers bring thousands of innovative use cases to market.

“We are intensely focused on enabling our ecosystem partners and customers with the latest in real-time communications technology,” said Paul Pluschkell, Executive Vice President of Strategy and Cloud Services for GENBAND and Kandy Co-Founder. “With Kandy we are changing the game of how service providers, enterprises and every day individuals communicate by creating an easy-to-use, rapid service creation platform.”

Pluschkell added, “The beauty and uniqueness of Kandy lies in the simplicity and speed-to-market it offers. I like to compare Kandy to Netflix, who every day is adding value for their subscribers, whether it’s through their own original content or providing access to new movies coming online every day. Their model is simple; convenient; quick and more importantly it’s what subscribers want. Kandy, which we are constantly adding new features and functionalities to, allows each customer the ability to simply turn it on, enjoy the platform and build and add their own premium services as needed.”

Customer Deployments:

  • Built on the Kandy platform, the fring over-the-top (OTT) solution has helped progressive service providers all over the world (M2 Dodo in Australia, Bouygues Telecom in France and PLDT in the Philippines) maintain and grow their subscriber bases.
  • Masergy’s new Visual Automated Attendant application leverages Kandy’s embedded real-time communications capabilities and WebRTC technology to enable its business customers to take online customer engagement to a new level by creating customized menu options and offering live customer support via the web browser.
  • The TelePsych Alliance is using Kandy to power the MindMe platform, one of the first real-time communications enabled suicide prevention apps. Leveraging Kandy’s WebRTC technology MindMe makes it easier for an individual to reach out to a therapist or counselor in real-time and contextually communicate without resorting to standard telephone counseling or going to a website.
  • Skywriter MD is leveraging Kandy to power its revolutionary technology by providing physicians with real-time, virtual Electronic Health Record (EHR) assistance services via the ability to see and select an available Skywriter (virtual scribe), on-screen and voice collaboration, client side voice recording and replay, and rich messaging.

Ecosystem Partners:

  • Tech Mahindra joined the Kandy ecosystem to gain the ability to quickly deliver innovative, real-time communications capabilities for enterprises and service providers around the world. Tech Mahindra is also creating a center-of-excellence dedicated to leveraging the entire platform. 
  • Deloitte Digital is leveraging Kandy to drive disruption by bringing real-time engagement to large enterprises and software vendors around the world.
  • VoiceBase, a leading provider of cloud-based voice transcription, search and discovery, teamed with Kandy to offer embedded capabilities with on-demand speech analytics.


  • Use Cases - Kandy is already supporting thousands of use cases including systems integrator Vizicom which is using Kandy in its Toy Genius offering to improve the online shopping experience by providing real-time contextual customer support.
  • The Kandy Throwdown - provided software makers and developers an opportunity to win $30,000 in prizes by leveraging Kandy in their communications apps. The grand prize winner developed an intelligent IOT app based on automobile sensor data. The app leverages Kandy’s WebRTC capabilities to allow accident victims to collaborate in real-time via video conference with insurance companies, hospitals and first responders.
  • Hackathons – Kandy has hosted hackathons online and throughout North America, providing thousands of developers with a chance to win prizes and create innovative apps that are being leveraged by service providers, enterprises, systems integrators and software vendors. An international hackathon which will hit 24 major cities around the globe over the next year will launch in 2015 in partnership with major tech companies.
  • KandyMobile - a state-of-the-art tour bus fully equipped with Kandy technology and demonstrations has traveled more than 20,000 miles, providing everyone from developers to C-level executives the opportunity to experience Kandy firsthand.


  • CNBC Disruptor 50 – Kandy played an instrumental role in GENBAND being named to the CNBC 2015 Disruptor 50.
  • Aragon Research 2015 Hot Vendor List – Kandy cited for its innovative ability to allow anyone to easily embed real-time communications capabilities including voice and video into existing apps and business processes.
  • WebRTC Conference in EXPO V “Best All Around Demo” - Kandy recognized for its advanced real-time communications capabilities across several categories.

About Kandy

GENBAND’s Kandy communications Platform-as-a-Service (PaaS) is a real-time software development platform built from GENBAND’s core communications, presence, security and real-time technologies. Kandy enables service providers, enterprises, software vendors, systems integrators, partners and developers to enrich their applications and services with real-time contextual communications, providing a more engaging user experience. With Kandy, companies of all sizes and types can quickly embed real-time communications capabilities into their existing applications and business processes. For more information visit


GENBAND, a 2015 CNBC Disruptor 50, is a global leader in real-time communications software solutions for service providers, enterprises, independent software vendors, systems integrators and developers in over 80 countries.  The company’s Network Modernization, Unified Communications, Mobility and Embedded Communications solutions enable its customers to quickly capitalize on growing market segments and introduce differentiating products, applications and services. GENBAND’s market-leading solutions, which are deployable in the network, on premise or through the cloud, help its customers connect people to each other and address the growing demands of today’s consumers and businesses for real-time communications wherever they happen to be. To learn more visit

GENBAND, the GENBAND logo and icon and Kandy are trademarks of GENBAND.

Company Contacts:

Dennis Watson                                                                                              



Catherine Berthier

GENBAND International PR



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