Contact Center

Contact Center Choices to Match Business Needs

customer service contact center

As organizations embrace the cloud, contact center services become key buying criteria. Organizations need cost-effective tools to proactively manage the customer engagement process.

Call Center and Contact Center requirements can vary widely, even between groups inside the same organization. Traditionally that meant buying the most complicated contact center system and saddling the entire organization with the cost.

Kandy has multiple options from basic reports to sophisticated omni-channel packages that include powerful conversation monitoring tools. Organizations choose the package that meets their deployment need and buy the number of sears required. It’s simple, cost-effective and elastic.

  • Kandy Group Calling Services - UCD and Wallboards 
  • Kandy Call Center - Sophisticated and cost-effective for voice-only deployments
  • Kandy Cloud Contact Center- Powered by Five9  - Market leading omni-channel contact center 

Kandy Business

Your Partner in the Cloud

Compelling Offer for Large Enterprise

Kandy Contact Center provides CSPs an opportunity to sell a high margin, high value alternative to traditional premise-based call center software.  Kandy Contact Center's Enterprise and Business Edition deliver sophisticated customer engagement tools designed to meet the needs of sophisticated buyers.  These buyers often consider the needs of their contact center first and the larger phone system requirements  second

Legacy systems are expensive, cumbersome to operate and often only manage audio phone calls.

Kandy Business enables businesses to upgrade to the latest productivity tools without investing thousands in complex infrastructure that quickly becomes obsolete.  Businesses reduce labor costs and improve their customers' experiences.  A better contact center solution makes Kandy Business easier to sell, harder to shop and more profitable for CSPs.  KandyContact Center centralizes all of that power in the cloud, letting agents focus on customers and supervisors manage people, not systems.

The total number of cloud-based contact center seats grew by more than 49% from Aug 2014 to Aug 2015

- Source DMG Consulting LLC -

Datasheet - Kandy Contact Center

Enterprise Grade Contact Center

Small Business Ready

Live Reports

Watch traffic flow and team productivity

UCD Groups

Build informal teams to improve responsiveness

Custom Music on Hold

Advertise new products or upsell services

Auto Attendants

Multi-level menus route callers to the proper groups

Mobile Agents

Answer/manage calls from mobile clients

Time of Day Call Routing

Match group behavior to business hours

Request a Contact Center Demo

Improve customer experiences – reduce the cost of each interaction

Why Customers Choose Cloud Contact Center

CAPEX Avoidance

Kandy Contact Center eliminates up-front infrastructure expenditures and back-end infrastructure obsolescence by delivering an OPEX-based cloud service that is continually updated with market leading capabilities.

Cost Savings

Kandy Contact Center lowers operating and maintenance costs:

  • No need for dedicated IT staff to manage and maintain the Contact Center solution
  • No massive upgrade fees
  • No hardware maintenance
  • Updated software assures maximum agent productivity

Elasticity Management

Kandy Contact Center offers the elasticity businesses need for seasonal traffic fluctuations or campaign peaks; ramp-up and ramp-down additional agents as needed. Organizations pay only for the capacity they need now.

Immediate Roi

Kandy Contact Center’s pay-as-you-go model and minimal upfront costs allows call centers to grow organically without having to spend for future capacity. This allows business managers to closely manage expense to revenue – accelerating ROI.

Kandy Cloud Contact Center Services

Kandy_Contact_Center_Overview

Agent & Supervisor Client

The Kandy Cloud UC Agent & Supervisor Clients are simple to use, yet powerful, applications that create an effective and efficient Contact Center environment.

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